01
20 min · free
Intro call
Twenty minutes. You tell me what’s eating your week. I tell you honestly if I can help.
Loom
Slack note
Messy brief
I run the ops so you can run the show.
I'm Boris — a right-hand for solo founders and creators. I take on the operational weight (support, community, AI workflows, content ops) so you stay on what only you can do.
AI-native operator
Hi.
I spent the last decade running a digital goods business in a market where fraud was the default and every customer half-expected to get burned.
Disputes happened. Chargebacks happened. Angry customers happened. What I learned was how to turn most of them around — own the mistake when it was mine, defend the case when it wasn't, and always make the buyer feel heard. 2,250+ positive reviews isn't an accident. It's a craft worn in over thousands of touchpoints.
Now I lend that craft to solo founders and creators who are great at what they do but drowning in the rest. The goal is simple: get your calendar back, keep your customers happy, ship the boring things on time.
— Boris
What I do
The boring, essential stuff — handled.
You didn't start your thing to answer support tickets at 11pm or babysit your Discord. That's where I come in.
01
Customer support L2
Tickets, refunds, edge cases, knowledge base upkeep. The kind of work that compounds when done consistently.
refund flows·ticket SLAs·FAQ upkeep·escalation playbooks
02
Community operations
Discord, Slack, Circle. Moderation, onboarding, engagement — making a space feel alive, not abandoned.
welcome flows·role automations·events & AMAs·moderation
03
Email sequences & lifecycle
Welcome flows, launch campaigns, re-engagement, cold outreach. Written in your voice, tested, shipped.
onboarding·launches·win-back·cold outreach
04
AI workflows & automation
Claude, n8n, Zapier, custom scripts. I build the pipes that quietly remove the repetitive parts of your week.
inbox triage·content pipelines·research agents·SOPs
05
Content repurposing & ops
One long-form piece becomes a newsletter, five posts, and a thread — on schedule, in your voice.
newsletter ops·video-to-post·threads·scheduling
06
General ops & admin leverage
Inbox triage, vendor coordination, SOPs, the small fires. The things that quietly drain a founder's week.
inbox zero·vendor ops·documentation·firefighting
I'm not a VA. I'm the operator you trust with your passwords.
The toolkit
Fluent in the stack your team already uses.
No onboarding tax. I plug into your workflows on day one.
Claude
ChatGPT
Whispr Flow
X
Loom
Notion
Discord
Slack
Sheets
Canva
Stripe
Zapier
Gumloop
NotebookLM
MailerLite
GitHub
Why trust me
Ten years in a market where trust was the only currency.
I ran a digital goods business in an environment where fraud was the default and buyers had every reason to disappear after one bad interaction.
The only way to survive — let alone scale past 20,000 transactions — was to be absurdly reliable. Reply fast. Fix what breaks. Never make the customer chase you. When disputes came up, I learned to win them — or to turn an angry buyer into a five-star review.
That's not a methodology I learned in a course. It's a habit, worn in over thousands of touchpoints.
"100% positive feedback across 2,250+ reviews. Not because nothing ever went wrong — but because I knew what to do when it did."
See some of the things I've built on my own
→
How we start
Simple, low-risk, built around trust.
No heavy onboarding. No long contract upfront. Just a clear way to see if working together actually makes your week lighter.
02
4 weeks · fixed
Four-week trial
We pick one painful workflow. I take it over, document it, and show you the difference. Flat fee, no commitment after.
Support queue triaged + replied
handled
Workflow SOP cleaned + documented
documented
Follow-ups automated where useful
running
03
monthly · rolling
Long-term setup
If it’s working, we keep going. Scope grows as your trust grows — support, community, systems, or whatever keeps dragging your attention away.
Calmer inbox
Clearer docs
More headspace
No long contracts. Just a clean way to see if working together makes sense.
Get in touch
Ready to get some of your time back?
The first call is short, free, and low-pressure. Worst case, you walk away with a clearer picture of what to offload.