Your best work is the 20%. I handle the rest.

I'm Boris — right-hand to talented solo founders & creators. Support, community, AI workflows, ops — taken off your plate so you can stay in builder mode.

Boris Nachbaur
AI-native operator
Hi.

For the past 15 years, I've been building and growing digital projects from scratch. I know what it's like to wear every hat

Every founder has to handle acquisition, conversion, retention, operations, support... I know how difficult it is to be everywhere at once.
Focus is key to grow a business. → 20% of the work drives 80% of your growth. Everything else? That's where I come in.

I help solo founders and creators who are great at what they do but drowning in the rest. I run the ops so you can run the show.
The goal is simple: get your calendar back so you focus on what you do best.

— Boris

What I do

The boring, essential stuff — handled.

You didn't start your thing to answer support tickets at 11pm and burnout. That's where I come in.

01

Customer support L2

Real answers to complex tickets, fast. Your users feel heard. You never see the queue.

refund flows·ticket SLAs·FAQ upkeep·escalation playbooks
02

Community operations

Discord, Slack, Circle. Moderation, onboarding, engagement — making a space feel alive, not abandoned.

welcome flows·role automations·events·moderation
03

Email sequences & lifecycle

Welcome flows, launch campaigns, re-engagement... Written in your voice, tested, shipped.

onboarding·launches·win-back
04

Light vibe coding

Fixes, landing pages, small integrations. The backlog items that never make it to a real dev sprint.

automation·integrations·landing page·SOPs
05

Content repurposing & ops

One long-form piece becomes a newsletter, five posts, and a thread — on schedule, in your voice.

newsletter ops·video-to-post·threads·scheduling
06

General ops & admin leverage

Inbox triage, vendor coordination, SOPs, the small fires. The things that quietly drain a founder's week.

inbox zero·vendor ops·documentation·firefighting

I'm not a VA. I'm the operator you can trust with your passwords.

The toolkit

Fluent in the stack your team already uses.

No onboarding tax. I plug into your workflows on day one.

Claude
ChatGPT
Whispr Flow
X
Loom
Notion
Discord
Slack
Sheets
Canva
Stripe
Zapier
Gumloop
NotebookLM
MailerLite
GitHub
Why trust me

Ten years in a market where trust was the only currency.

I ran a digital goods business in an environment where fraud was the default and buyers had every reason to disappear after one bad interaction.

The only way to survive — let alone scale past 20,000 transactions — was to be absurdly reliable. Reply fast. Fix what breaks. Never make the customer chase you. When disputes came up, I learned to win them — or to turn an angry buyer into a five-star review.

That's not a methodology I learned in a course. It's a habit, worn in over thousands of touchpoints.

"100% positive feedback across 2,250+ reviews. Not because nothing ever went wrong — but because I knew what to do when it did."
See some of the things I've built on my own
How we'd work together

Simple, low-risk, no lock-in.

No month-long onboardings. No 40-page proposals. If we're a fit, you'll know within a few weeks.

01

Intro call

Twenty minutes. You tell me what's eating your week. I tell you honestly if I can help.

20 min · free
02

Four-week trial

We pick one painful workflow. I take it over, document it, and prove the value. Flat fee, no commitment after.

no commitment
03

Long-term engagement

If it's working, we extend. Scope grows as your trust grows.

monthly · rolling
Get in touch

Ready to get some of your time back?

The first call is 20 min. Free. Worst case, you walk away with a clearer picture of what to offload.