I run the ops so you can run the show.
I'm Boris — a right-hand for solo founders and creators. I take on the operational weight (support, community, AI workflows, content ops) so you stay on what only you can do.
I spent the last decade running a digital goods business in a market where fraud was the default and every customer half-expected to get burned.
Disputes happened. Chargebacks happened. Angry customers happened. What I learned was how to turn most of them around — own the mistake when it was mine, defend the case when it wasn't, and always make the buyer feel heard. 2,250+ positive reviews isn't an accident. It's a craft worn in over thousands of touchpoints.
Now I lend that craft to solo founders and creators who are great at what they do but drowning in the rest. The goal is simple: get your calendar back, keep your customers happy, ship the boring things on time.
— Boris
The boring, essential stuff — handled.
You didn't start your thing to answer support tickets at 11pm or babysit your Discord. That's where I come in.
Customer support L2
Tickets, refunds, edge cases, knowledge base upkeep. The kind of work that compounds when done consistently.
Community operations
Discord, Slack, Circle. Moderation, onboarding, engagement — making a space feel alive, not abandoned.
Email sequences & lifecycle
Welcome flows, launch campaigns, re-engagement, cold outreach. Written in your voice, tested, shipped.
AI workflows & automation
Claude, n8n, Zapier, custom scripts. I build the pipes that quietly remove the repetitive parts of your week.
Content repurposing & ops
One long-form piece becomes a newsletter, five posts, and a thread — on schedule, in your voice.
General ops & admin leverage
Inbox triage, vendor coordination, SOPs, the small fires. The things that quietly drain a founder's week.
I'm not a VA. I'm the operator you trust with your passwords.
Ten years in a market where trust was the only currency.
I ran a digital goods business in an environment where fraud was the default and buyers had every reason to disappear after one bad interaction.
The only way to survive — let alone scale past 20,000 transactions — was to be absurdly reliable. Reply fast. Fix what breaks. Never make the customer chase you. When disputes came up, I learned to win them — or to turn an angry buyer into a five-star review.
That's not a methodology I learned in a course. It's a habit, worn in over thousands of touchpoints.
Simple, low-risk, no lock-in.
I don't believe in month-long onboardings or 40-page proposals. If we're a fit, you'll know within a few weeks.
Intro call
Twenty minutes. You tell me what's eating your week. I tell you honestly if I can help.
Four-week trial
We pick one painful workflow. I take it over, document it, and prove the value. Flat fee, no commitment after.
Long-term engagement
If it's working, we extend into a rolling monthly setup. Scope grows as your trust grows.
Ready to get some of your time back?
The first call is short, free, and low-pressure. Worst case, you walk away with a clearer picture of what to offload.
EU timezone · Remote only · Max 2 engagements at a time