Specialist
- 👌 Best when
- One clear problem needs deep expertise.
- ✅ What you get
- Deep skill in one lane.
- ⚠️ Watch-out
- Less range when support, content, tools, customers, and ops all move at once.
Keep shipping.
I handle the rest.
I'm Boris — right-hand to talented solo founders & creators. Support, community, AI workflows, ops — taken off your plate so you can stay in builder mode.
Hi.
For the past 15 years, I've been building and growing digital projects from scratch. I know what it's like to wear every hat
Every founder has to handle acquisition, conversion, retention, operations, support...
I know how difficult it is to be everywhere at once.
Focus is key to grow a business. → 20% of the work drives 80% of your growth. Everything else? That's where I come in.
I help solo founders and creators who are great at what they do but drowning in the rest. I run the ops so you can run the show.
The goal is simple: get your calendar back so you focus on what you do best.
— Boris
What I do
The boring, essential stuff — handled.
You didn't start your thing to answer support tickets at 11pm and burnout. That's where I come in.
01
Customer support L2
Real answers to complex tickets, fast. Your users feel heard. You never see the queue.
refund flows·ticket SLAs·FAQ upkeep·escalation playbooks
02
Community operations
Discord, Slack, Circle. Moderation, onboarding, engagement — making a space feel alive, not abandoned.
welcome flows·role automations·events·moderation
03
Email sequences & lifecycle
Welcome flows, launch campaigns, re-engagement... Written in your voice, tested, shipped.
onboarding·launches·win-back
04
Light vibe coding
Fixes, landing pages, small integrations. The backlog items that never make it to a real dev sprint.
automation·integrations·landing page·SOPs
05
Content repurposing & ops
One long-form piece becomes a newsletter, five posts, and a thread — on schedule, in your voice.
newsletter ops·video-to-post·threads·scheduling
06
General ops & admin leverage
Inbox triage, vendor coordination, SOPs, the small fires. The things that quietly drain a founder's week.
inbox zero·vendor ops·documentation·firefighting
I'm not a VA. I'm the operator you can trust with your passwords.
Where I fit
Not every ops problem needs the same hire.
Quick map: specialists go deep, VAs execute tasks, full-time hires add weight. I sit in the flexible middle: trusted, business-minded, and useful across shifting ops.
| Option | 👌 Best when | ✅ What you get | ⚠️ Watch-out |
|---|---|---|---|
| Specialist | One clear problem needs deep expertise. | Deep skill in one lane. | Less range when support, content, tools, customers, and ops all move at once. |
| Full-time hire | The role is stable, obvious, and large enough. | Availability, continuity, and team focus. | Expensive and slow if the scope keeps changing. |
| VA | You have clear tasks and clear instructions. | Task execution. | Usually not business judgement, critical thinking, or reputation-level trust. |
| Boris Flexible operator | You need a flexible right-hand across messy, changing ops. | Range, business-owner judgement, fresh improvement ideas, and more delegation over time. | Not for one narrow expert role or cheap task execution. |
Full-time hire
- 👌 Best when
- The role is stable, obvious, and large enough.
- ✅ What you get
- Availability, continuity, and team focus.
- ⚠️ Watch-out
- Expensive and slow if the scope keeps changing.
VA
- 👌 Best when
- You have clear tasks and clear instructions.
- ✅ What you get
- Task execution.
- ⚠️ Watch-out
- Usually not business judgement, critical thinking, or reputation-level trust.
Boris Flexible operator
- 👌 Best when
- You need a flexible right-hand across messy, changing ops.
- ✅ What you get
- Range, business-owner judgement, fresh improvement ideas, and more delegation over time.
- ⚠️ Watch-out
- Not for one narrow expert role or cheap task execution.
I’ve been on the business-owner side. I don’t just complete tasks — I notice what could work better, and I understand what the work is protecting.
The toolkit
Fluent in the stack your team already uses.
No onboarding tax. I plug into your workflows on day one.
Claude
ChatGPT
NotebookLM
Google Meet
Fireflies.ai
Otter.ai
Whispr Flow
Gumloop
Zapier
GitHub
Notion
Slack
Discord
Sheets
Stripe
MailerLite
Loom
Canva
X
Claude
ChatGPT
NotebookLM
Google Meet
Fireflies.ai
Otter.ai
Whispr Flow
Gumloop
Zapier
GitHub
Notion
Slack
Discord
Sheets
Stripe
MailerLite
Loom
Canva
X
Why trust me
Ten years in a market where trust was the only currency.
★★★★★
2,250+
Verified customer reviews from past e-commerce / marketplace operations — not reviews for this freelance service.
I ran a digital goods business in an environment where fraud was the default and buyers had every reason to disappear after one bad interaction.
The only way to survive — let alone scale past 20,000 transactions — was to be absurdly reliable. Reply fast. Fix what breaks. Never make the customer chase you. When disputes came up, I learned to win them — or to turn an angry buyer into a five-star review.
That's not a methodology I learned in a course. It's a habit, worn in over thousands of touchpoints.
"100% positive feedback across 2,250+ reviews. Not because nothing ever went wrong — but because I knew what to do when it did."
See some of the things I've built on my own
→
How we'd work together
Simple, low-risk, no lock-in.
Three simple steps. Enough structure to build trust, not enough process to slow the work down.
01
20 min · free
Intro call
You show me what’s messy. I tell you if I can help.
02
4 weeks · focused
Four-week trial
We start small. Real work, real signals, no long-term commitment.
03
monthly · rolling
Long-term engagement
If it works, we extend the scope as your trust grows.
Get in touch
Ready to get some of your time back?
The first call is 20 min. Free. Worst case, you walk away with a clearer picture of what to offload.